Frequently Asked Questions

Q: "How does vendi work for sellers?"

"Sell directly to us without sacrificing on great price value! We even cover postage fees and you can get paid the same day we receive your device * receive your device . Simply fill in the details of your device and you’ll receive a quote. Send your device and get paid from the same day we receive your device. We pay you £10 extra to cover postage costs!**"

Q: "What are the steps to sell?"

"Step 1: Head to vendiapp.com to find your device and create the quote. 2. Prepare Your Device - Remove your SIM card and any Google or iCloud account. Reset your device to factory settings and switch it off. Step 3: Package \u0026 Send - Add your order number inside the package and send your device to us at: vendi, UN2.23 United House, North Road, N7 9DP, London, UK. We recommend using Royal Mail Special Delivery - we will pay you £10 to send it yourselfStep 3: Get Paid - Once we receive and verify your device, we will aim to pay you within the same days directly to your bank account."

Q: "How do I package a new (sealed) device?"

"Do’s: Wrap the phone box with bubble wrap or protective material inside another box. Make sure there’s no movement of the sealed phone box. Include your order ID inside the parcel. Don’ts: Do not remove any stickers from the phone box - it damages the box and affects price. Do not use tape directly on the phone box - it rips when removed. Do not send just in a bubble mailer - always use extra protection."

Q: "How do I get paid?"

"We securely transfer the money directly into your bank account the same day your device has been successfully verified. We do not provide cash payments at vendi."

Q: "When do I get my payment?"

"Once we receive the device, we verify it and aim to pay you that same day*."

Q: "Do you verify sellers?"

"For certain devices, we do require ID / passports checks as part of the verification process. . Simply head to your profile to upload your verification documents. This allows of a safe selling environment"

Q: "How can I find my IMEI?"

"An IMEI stands for International Mobile Equipment Identity. It’s a 15-digit number unique to each device. To access your IMEI, go to Settings \u003e General \u003e About on your phone."

Q: "Can I sell in bulk?"

"Yes! If you have many items to sell, send your request to contact+bulkselling@vendiapp.com"

Q: "What products can I sell on vendi?"

"We accept the same categories: latest iPhones (14+), Samsung Galaxy phones, OnePlus devices, Google Pixels, iPads, Apple Watches, MacBooks, AirPods and Galaxy Buds."

Q: "How does vendi work for buyers?"

"Head to our shopping section at https://shop.vendiapp.com/. Buy with confidence with a selection of verified products. All will include 12 months vendi warranty and a 30 day money back guarantee* Our experienced verifiers use an 80-point check framework to authenticate devices. This covers rigorous diagnostic, cosmetic and device history assessments. We guarantee you the best price by monitoring every listing. No more disappointing surprises. We focus only on the latest releases of Phones, Tablets, Smartwatches and Headphones that are new or slightly used. The devices you can buy will work for the next 3 years or more."

Everything you need to know about buying and selling devices on vendi

Sell your devices in 3 easy steps and get paid in 24 hours

Find verified, quality devices at unbeatable prices

How does vendi work for sellers? +

Sell directly to us without sacrificing on great price value! We even cover postage fees and you can get paid the same day we receive your device * receive your device . Simply fill in the details of your device and you’ll receive a quote. Send your device and get paid from the same day we receive your device. We pay you £10 extra to cover postage costs!**

What are the steps to sell? +

Step 1: Head to vendiapp.com to find your device and create the quote. 2. Prepare Your Device - Remove your SIM card and any Google or iCloud account. Reset your device to factory settings and switch it off. Step 3: Package & Send - Add your order number inside the package and send your device to us at: vendi, UN2.23 United House, North Road, N7 9DP, London, UK. We recommend using Royal Mail Special Delivery - we will pay you £10 to send it yourselfStep 3: Get Paid - Once we receive and verify your device, we will aim to pay you within the same days directly to your bank account.

How do I package a new (sealed) device? +

Do’s: Wrap the phone box with bubble wrap or protective material inside another box. Make sure there’s no movement of the sealed phone box. Include your order ID inside the parcel. Don’ts: Do not remove any stickers from the phone box - it damages the box and affects price. Do not use tape directly on the phone box - it rips when removed. Do not send just in a bubble mailer - always use extra protection.

How do I get paid? +

We securely transfer the money directly into your bank account the same day your device has been successfully verified. We do not provide cash payments at vendi.

When do I get my payment? +

Once we receive the device, we verify it and aim to pay you that same day*.

Do you verify sellers? +

For certain devices, we do require ID / passports checks as part of the verification process. . Simply head to your profile to upload your verification documents. This allows of a safe selling environment

How can I find my IMEI? +

An IMEI stands for International Mobile Equipment Identity. It’s a 15-digit number unique to each device. To access your IMEI, go to Settings > General > About on your phone.

Can I sell in bulk? +

Yes! If you have many items to sell, send your request to contact+bulkselling@vendiapp.com

What products can I sell on vendi? +

We accept the same categories: latest iPhones (14+), Samsung Galaxy phones, OnePlus devices, Google Pixels, iPads, Apple Watches, MacBooks, AirPods and Galaxy Buds.

* As long as we receive your device before 14:00 and there are no issues during the verification process
** As long as the device is paid out and not rejected or sent back to you

How does vendi work for buyers? +

Head to our shopping section at https://shop.vendiapp.com/. Buy with confidence with a selection of verified products. All will include 12 months vendi warranty and a 30 day money back guarantee* Our experienced verifiers use an 80-point check framework to authenticate devices. This covers rigorous diagnostic, cosmetic and device history assessments. We guarantee you the best price by monitoring every listing. No more disappointing surprises. We focus only on the latest releases of Phones, Tablets, Smartwatches and Headphones that are new or slightly used. The devices you can buy will work for the next 3 years or more.

How does vendi grade phones? +

We have 5 grading conditions: New (sealed) - Brand-new and unopened in original packaging with full manufacturer warranty. New (opened) - Shows no signs of use with 100% battery health. Premium - Excellent condition with minor hairline marks, 85-100% battery health. Great - Light scratches/marks on screen or casing, 85-100% battery health. Good - Signs of use with limited deep scratches/dents but fully functional, 80-100% battery health.

How long will delivery take? +

We aim to process and deliver your order within 1-3 business days (excluding holidays and weekends). If an item is marked as ‘Next Day Delivery’, it will be shipped the same day if ordered by 12pm and should arrive the next working day.

Does my item come with a 12 months warranty? +

Yes! All purchases on vendi come with a 12 months warranty free of charge.

Can I pay with instalments? +

Currently, through paypal, if approved, you can divide your payments in several months.

Can I pick up my purchase? +

At the moment this is not an option we offer as all devices are sent using Royal Mail Special Delivery for free

What products can I buy on vendi? +

Phones: Apple iPhone 14 onwards, Samsung Galaxy S22 and A34 onwards, OnePlus 10 Pro onwards and Nord 2 onwards, Google Pixel 7 onwards. Tablets: iPad Pro 4th Gen and above, iPad Mini 6th Gen and above, iPad 9th Gen and above, iPad Air 5th Gen and above. Smartwatches: Apple Watch Series 7, Ultra and onwards, Samsung Galaxy Watch6 and above. Laptops: MacBook Pro M1 and above, MacBook Air M1 and above. Headphones: AirPods (2nd Gen onwards) and AirPods Pro (2nd Gen onwards), Galaxy Buds2 and above.

Is the delivery free +

Yes! All devices are sent with insurance and next working day delivery for free. A tracking number will be shared for you to see where the device is

* As long as the device is returned under the same condition as when purchased.

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