FAQs - Sell your devices in 3 steps.
Sell directly to us without sacrificing on a great price value! We even cover postage fees and you get paid in 24 hours! Sell your phone now.
1. How does vendi work?
Sell directly to us without sacrificing on a great price value! We even cover postage fees and you get paid in 24 hours! Simply fill in the details of your device and you’ll receive a quote. Send your device and get paid in 24hrs.
2. What products can I sell on vendi?
Phones
Apple iPhone: 14 onwards
Samsung Galaxy: S22 and A12 onwards
One Plus: 10 onwards
Huawei: P40 and Mate 40 onwards
Google Pixel: 7 onwards
Oppo Find X2 and above
Sony Xperia 1 II and above
Tablets
iPad Pro 3rd Gen (2018) and above
iPad mini 5th gen and above
ipad 7th gen and above
iPad Air 4th Gen
Smartwatches
Apple watch series 5 and above
Laptops
Macbook Pro 2019 and above
Macbook Air 2020
3. How does vendi grade phones?
We have 5 grading conditions for phones
New (sealed) - The phone is brand-new and unopened in its original packaging. The original seal has not been broken and the phone is not activated (It has full manufacturer warranty).
New (opened) - The phone is new (opened box): it shows no signs of use and has 100% battery health.
Premium - The phone is in excellent condition and may have minor hairline marks. The battery health is between 90-100%.
Great - The phone has been used and can have light scratches/marks on the screen or casing. The battery health is between 85-100%.
Good - The phone can shows signs of use with limited deep scratches and dents but is fully functional. The battery health is between 80-100%.
4. How do I get paid?
We securely transfer the money directly into your bank account within 24 hours after your product has been successfully verified. We do not provide cash payments at the moment.
5. How do you verify users?
All of our buyers and sellers will have to go through KYC (Know your customer) checks where they have to take a photo of their government-issued ID in the form of a driving license or passport.
6. How can I find my IMEI?
An IMEI stands for International Mobile Equipment Identity. It’s a 15-digit number unique to each device. Phone carriers and manufacturers share IMEI numbers to enable tracking of smartphones that may be stolen or compromised. To access your IMEI you can go to Settings > General > About
7. When do I get my payment?
Since we received the device we pay you within 24 hours.
8. How do I verify my account?
Simply head to your profile where you can upload either a driving license or passport to verify your account.
9. I have many items to sell, can I sell in bulk?
Yes, you can send your request to contact+bulkselling@vendiapp.com
10. How to package a new device?
Do’s ✅
Wrap the phone box with protective material: Bubble wrap, shredded paper, or other similar material inside another box 📦!
Make sure there is no movement of the sealed phone box: Make sure there’s enough protective material to fix the movement 🔒!
Include your order ID inside the parcel so we can identify the package 📝!
Do Nots ❌
Do not remove any stickers from the phone box as it damages the box and affects the quoted price 🛑!
Do not use sellotape directly on the phone box as it rips the phone box when we remove it, affecting the quoted price 🚫!
Do not send the sealed phone box just inside a mailer bubble bag: Always place the box inside another box or use extra protective material 📬!
Do’s ✅
Wrap the phone box with protective material: Bubble wrap, shredded paper, or other similar material inside another box 📦!
Make sure there is no movement of the sealed phone box: Make sure there’s enough protective material to fix the movement 🔒!
Include your order ID inside the parcel so we can identify the package 📝!
Do Nots ❌
Do not remove any stickers from the phone box as it damages the box and affects the quoted price 🛑!
Do not use sellotape directly on the phone box as it rips the phone box when we remove it, affecting the quoted price 🚫!
Do not send the sealed phone box just inside a mailer bubble bag: Always place the box inside another box or use extra protective material 📬!