vendi Terms & Condition
1. Introduction
Thanks for using the vendi websites (https://vendiapp.com and https://shop.vendiapp.com) (the “Platforms”).
This document (and the other documents it refers to) contains the terms and conditions on which you may use the Platforms, whether as a guest or a registered user (the “Terms”). The Terms are a legally binding contract between you and vendi. They set out your rights and responsibilities when you use the services provided by vendi, which may include, but are not limited to, our web application, website and any other Services (collectively, the “Services”). Please read them carefully.
By accessing or using the Platforms, creating an account, completing a trade-in form, or otherwise using the Services, you accept and agree to these Terms. If you do not agree, do not use the Platforms or the Services.
2. About Us
vendi is a platform operated by Elysian AI Limited (“vendi”, “we”, “us”, or “our”). We are registered in England & Wales under company number 11417959. Our registered office address is United House, North Road, London N7 9DP, UK. Our VAT registration number is 348741180.
3. Your privacy
Our Privacy Policy details how your information is used when you use our Services, and it forms part of these Terms, so please read it. By using the Platforms you consent to our processing of your personal information as described in our Privacy Policy, and you warrant that all personal data you provide is accurate.
4. Accessing the Platforms
4.1 Certain functions of the Services will require an active internet connection (Wi-Fi or mobile data). You are responsible for any data or roaming charges incurred. vendi does not accept responsibility for Services not working at full functionality if you do not have an active internet connection.
4.2 If you are not the bill payer for the device on which you’re accessing the Services, you confirm you have permission from the bill payer to use the Services.
5. Creating an account
5.1 You will be required to create an account to use some Platform features (for example to buy or sell a device). The personal information you provide must be accurate. You are not permitted to use false information or impersonate another person or company.
5.2 You are responsible for all activity on your account. If you share an account, the person whose name is on the account is ultimately responsible for all activity.
5.3 Account security: keep your password and access credentials confidential. You must treat confidentially any user identification code, password or other security feature. If, in our opinion, you are not complying with the Terms, we have the right to disable any such code, password or feature at any time.
5.4 Purchases on the Platforms may be completed without creating a vendi account, but we will require contact and payment details to process and confirm the transaction.
SELLER PROCESS (TRADE-IN): TERMS & CONDITIONS
6. Seller agreement & acceptance
6.1 When you click “Confirm Your Sale” you agree to vendi’s Terms & Privacy Policy. The quoted price is valid for the period stated in the quote (normally 10 days) unless otherwise specified.
7. Quote validity, delivery & packaging
7.1 Quotes are valid for the stated period. If we receive the device after the quote expiry, or if during verification there are delays caused by incomplete documentation, unverified trade-in status (including Samsung trade-in confirmation), or where an adjusted quote is only accepted after the original 10-day validity period, we may amend the quote to the prevailing price on the date of receipt or verification. We will notify you by email of any revised valuation.
7.2 Sellers are responsible for packaging the device securely and for the device reaching us. We reimburse reasonable postage costs up to £10 where pre-agreed; however, we reserve the right to withhold this reimbursement if the device fails verification, is not accepted, or if you change your mind and request the device to be returned. In such cases a return fee may apply. You remain responsible for insuring items in transit unless otherwise agreed.
7.3 Liability for devices lost in transit. Whether the Seller arranges delivery independently or uses a postage label provided by vendi, the Seller remains responsible for the device until it is received and scanned by vendi’s verification team. If the device is lost, stolen, or damaged in transit, vendi is not liable for the loss. Where a courier claim is possible, vendi will assist the Seller with the claim process, including providing tracking details and documentation required by the courier. Any compensation paid will be limited to the amount reimbursed by the courier, and vendi does not guarantee that a claim will be successful. vendi reserves the right to decline reimbursement or replacement where the courier denies the claim, or where the Seller has not followed packaging or shipping guidance.
8. Inspection, verification & condition
8.1 When a device is received we expect to find the OrderID included in the package. Failure to include the OrderID may increase processing time. vendi’s verification team (or authorised partner) will scan the device, photograph it, and inspect it to detect its condition, brand, model, colour and IMEI. After inspection you will be notified whether the device matches the condition you declared.
8.2 If the physical condition differs from what you claimed we may: (a) offer an adjusted price; (b) return the device (return fee may apply); or (c) reject the sale. If an adjusted price is offered, you will have a limited time to accept; if you do not accept within the stated timeframe we may return the device or otherwise dispose of it in accordance with these Terms.
8.3 Right to reject prior to payment. vendi reserves the right to reject a device at any point prior to payment being issued, even if the device initially passed verification or preliminary checks. If, during extended testing, risk assessment, documentation review, blacklist checks, or trade-in eligibility confirmation, we identify any issue affecting the device’s authenticity, ownership, condition, specification, value or legal status, we may decline the transaction and return the device to the Seller. Return fees may apply where relevant, and vendi will not be liable for any loss or expectation of payment where the device is rejected prior to payout.
8.4 Dead / non-working devices. If a device cannot be powered on or tested we may be unable to verify IMEI or condition. In such cases vendi may apply a “dead device” valuation, request additional proof of specifications, or reject the device.
8.5 Tampering / non-OEM parts. If internal components have been tampered with or replaced with non-OEM parts (e.g., third-party screens, batteries, modified internals), vendi may downgrade the condition, offer an adjusted price, or reject the device.
9. Prohibited & restricted items
9.1 vendi does not permit the sale of counterfeit goods. If during testing we find the device to be counterfeit we will notify you by email, quarantine the device, and contact the relevant authorities. If you can demonstrate the sale was a genuine mistake and we accept that, we may return the device on payment of a penalty (up to £50). If we deem the device was sold intentionally or do not receive satisfactory evidence, we may destroy the device.
9.2 vendi does not permit the sale or purchase of lost or stolen phones. A device is considered lost/stolen if it is reported or declared lost/stolen, if an insurance claim has been filed on it, or if it breaches a contract tied to the device with a network provider. If you attempt to sell a blacklisted, lost or stolen phone, you will be required to repay us the value of the phone and we reserve the right to impose a penalty of up to £800. We may destroy the device after 30 days or return it to the original seller.
9.3 If a device sold to us becomes blacklisted after completion of sale (for example due to unpaid contract, illegitimate original purchase, or later reporting to authorities) within two years of the sale, we reserve the right to press charges and impose a penalty of up to £1,000. We accept no liability for rejecting or not returning items in these circumstances.
9.4 We do not allow sale of devices enrolled with any active MDM (Mobile Device Management), Knox Guard ON, or similar locks. Devices that become locked after sale may be returned to you; you will be required to repay the sale amount and a return fee (normally £50) and we reserve the right to charge additional processing fines (up to £400).
9.5 Devices purchased through other trade-in schemes which are incomplete may be rejected. If such a device is blocked in future due to an incomplete trade-in, you will be required to repay the amount and we will return the device (failure to comply may attract fines up to £600).
9.3 Model & Specification Eligibility (NEW)
9.3.1 UK models for full quote. To be eligible for a full quote, the device must be a UK model with UK specifications. UK-spec devices qualify for full-value pricing because they match UK hardware, software, network bands and regional configuration.
9.3.2 Foreign / non-UK models. Non-UK, foreign, or imported models may be accepted at vendi’s discretion subject to verification; however, if accepted such devices will only qualify for a reduced quote, reflecting lower resale value and limited compatibility within the UK market. (Acceptance is at vendi’s discretion — non-UK models do not have an automatic entitlement to trade-in.)
9.3.3 Keyboard layouts (laptops). Laptops with non-UK keyboard layouts (e.g., US QWERTY, AZERTY, QWERTZ or other ISO/ANSI variations) are not accepted under any circumstances. Only laptops with UK QWERTY keyboards are eligible for trade-in or resale through vendi.
9.3.4 vendi’s right to reject. vendi reserves the right to reject any device whose model, variant or regional specification materially affects its value, compatibility, or legality of resale in the UK.
10. Fraud, reporting & police
10.1 Once the sale is completed, if fraud is suspected, details may be passed to the police or other relevant authorities for investigation and prosecution. If a device becomes blacklisted after the sale for the reasons listed above, we will notify you by email. If the case is not resolved or replied to within 10 working days, we may open a claim with the bank to pursue matters further.
11. Penalties, clawbacks & reserves
11.1 We reserve the right to withhold, deduct or claw back funds paid to a Seller where we reasonably suspect fraud, misrepresentation, later-discovered blacklisting, outstanding or unpaid finance, or other breaches of these Terms. Penalty amounts and reserves will be proportionate to the loss and set out in our communications to you. Example caps: attempted sale of stolen/blocked device — up to £800; blacklisting discovered within 2 years — up to £1,000. These example figures are indicative; refer to our specific communications for applicable amounts.
12. Returns, rejected devices & fees
12.1 If the device does not match the declared condition after inspection, we may offer an adjusted price. If the adjusted price is not accepted we will return the device where practicable. Return fees may apply (up to £10–£50 depending on the reason).
12.2 If you request device return after payment, we may refuse or charge retrieval fees; completed sales are often final.
12.3 If we receive a device for which there is no identifiable user or contact details we will retain the device for up to 30 days. If no claim is made we reserve the right to destroy or recycle the device. The same timeframe applies if we cannot contact you after an inspection or quote update.
13. Devices that become locked after sale
13.1 If a device sold to us becomes locked after the sale (for example MDM, Knox Guard, or account lock), you will be required to repay the sale amount and the return fee (currently £50). We reserve the right to charge additional fines for processing this request (for example up to £400).
14. Verification information & KYC
14.1 For certain devices and conditions we may request additional verification (passport/ID, proof of purchase or address). We may require ID verification (KYC) for high-value trades or where risk scoring is triggered. You must provide requested documentation in a timely manner. Verification data will be deleted once the transaction is deemed successful unless retention is required for fraud prevention, dispute handling, or legal compliance.
16. Seller responsibilities: account removal & factory reset
16.1 Sellers must remove any accounts (Apple ID, Google Account, Samsung Account, etc.), disable Find My iPhone (or equivalent), remove MDM profiles, and perform a factory reset before shipping. If a device arrives locked or with accounts still attached, we may reject the device or impose fees and/or require repayment as set out in these Terms.
17. Tampering, non-OEM parts & representation
17.1 Sellers represent that devices are not tampered with and contain original OEM components unless disclosed. Devices found to contain non-OEM parts or evidence of tampering may be rejected or subject to adjusted pricing.
BUYER PROCESS & CONDITIONS
18. Payments & payment providers
18.1 All online buyer payments must be made via the Platforms to be eligible for vendi support. Payment providers displayed at checkout include card processors such as Worldpay, PayPal and other processors as shown at the time of purchase. We may add or remove payment providers at our discretion and will notify you where required by law.
18.2 Under certain circumstances cash payments may be accepted by pre-arrangement at our premises. We reserve the right to refuse cash transactions if we deem them unsafe or irregular.
19. Delivery & risk
19.1 Delivery times vary by stock and location; delivery may take up to 7 business days from your date of purchase (depending on availability). Risk of loss in transit is borne by the carrier once goods leave the seller; we will provide tracking and assist with claims. Please allow up to 40–60 days for courier claim processing, depending on the courier.
20. Returns, refunds & warranty
20.1 You are eligible for a refund within 30 days of purchase if you return the device in the same condition in which you received it. For sealed devices the packaging must remain sealed and unopened/unactivated. You may request a refund via email or the contact methods on the Platforms.
20.2 We will begin processing your refund upon receipt of the returned phone. Once we verify the phone is in the same condition, we will release the refund payment within 2 working days; banking processes may delay receipt by up to 5 business days. If we determine the phone is not in the same condition, we may return it and refuse the refund; we reserve the right to charge a posting fee up to £30 in such cases.
20.3 vendi provides a 12-month warranty from the date of purchase covering hardware faults arising from manufacturing defects (see https://vendiapp.com/warranty/ for full terms). The warranty excludes normal wear and tear (dents, cracks, scratches), wilful damage, accidental damage, negligence, improper usage, any alteration or repair carried out without vendi’s knowledge, software damage, and battery life issues. Accessories (chargers, headphones) are not covered unless stated. Jailbroken or opened devices void the warranty. All IMEIs are recorded.
21. Blacklisting after purchase
21.1 If a device becomes blacklisted after purchase, resolution depends on cause and timing. Investigations can take up to 60 days and may not result in refund or replacement. If the device is blacklisted after 3 months from purchase, immediate resolution or refund cannot be guaranteed.
22. Fraud & penalties (buyers)
22.1 Attempting to purchase with stolen cards, false identities, or fraudulent accounts may result in penalties, recovery actions, and criminal prosecution. We may impose penalties of up to £1,000 and require return of the item/value.
OTHER CONDITIONS TO USE OF OUR SERVICES
23. Access & licence
23.1 We allow access to our Services on a temporary basis and we reserve the right to withdraw, restrict or change our Services at any time and without notice. We grant you a limited, non-exclusive, non-transferable and revocable licence to use the Services subject to these Terms and restrictions.
24. Acceptable use
24.1 You agree not to use the Services in breach of any law. You must not “crawl”, “scrape”, “spider” or reverse-engineer any aspect of the Services, or introduce viruses or harmful code. Attempting to gain unauthorised access to our servers or to attack the Services will lead to termination and may be reported to authorities.
25. Electronic communications
25.1 We may provide you with legal information electronically (e.g., email) and your electronic agreement is equal to your signature on paper.
YOUR CONTENT & INTELLECTUAL PROPERTY
26. Your content
26.1 Content you post (usernames, photos, descriptions, reviews, comments—“Your Content”) remains yours. By posting, you grant vendi a non-exclusive, worldwide, royalty-free, irrevocable, sublicensable, perpetual licence to use, display, edit, modify, reproduce, distribute, store and prepare derivative works of Your Content to provide and promote the Services. Your Content is non-confidential and non-proprietary. You represent you have the necessary rights to post the content.
27. Reporting infringement
27.1 If you believe content posted infringes your IP rights, contact us at operations@vendiapp.com. If any third party claims Your Content infringes their rights, we may disclose your identity to them and will notify you if we do so.
28. IP rights
28.1 vendi (and its licensors) own or license all IP rights in the Services. You must not use our trademarks or reproduce platform content for commercial purposes without our permission.
LEGAL MATTERS
29. Limitation of liability
29.1 vendi is a marketplace. To the fullest extent permitted by law, we exclude implied warranties and disclaim liability for indirect or consequential loss (including loss of income, profits, contracts, data or goodwill) arising from use of the Platforms. This does not affect liability which cannot be excluded by law (death or personal injury caused by our negligence).
30. Indemnity
30.1 You agree to indemnify and hold vendi harmless from claims, liabilities, losses or expenses arising from your breach of these Terms, your use of the Services, or your violation of third-party rights.
31. Termination & suspension
31.1 You may stop using the Platforms at any time. We may suspend or terminate accounts for breach, suspected misuse, or for other lawful reasons. Termination does not affect accrued rights or provisions intended to survive termination.
32. Changes to the Terms
32.1 We may amend these Terms by updating this page. If we believe changes are material, we will notify you via the Platforms or by email. Continued use after changes constitutes acceptance.
33. Severance, waiver & entire agreement
33.1 If any part of these Terms is found unenforceable it will be limited to the minimum extent necessary so the remainder remains in effect. Our failure to enforce any part of these Terms is not a waiver. These Terms, together with the Privacy Policy and other incorporated documents, form the entire agreement between you and vendi.
34. Governing law & jurisdiction
34.1 These Terms and any disputes arising from them are governed by the laws of England and Wales and the English courts have exclusive jurisdiction.
35. Contact
35.1 If you have any questions about the Terms, please email operations@vendiapp.com. (In-Platform contact forms or support channels may also be available on the Platforms.)
Last updated: 26 Nov 2025